Delete your account

Field Advisor App (fi.htgp.blowfish), developed by HTGP.

This page explains how to request deletion of your Field Advisor App account and the data associated with it. Account deletion is reviewed and processed by our team — see the steps and data details below.

How to request account deletion

If you can still sign in

  1. Open Field Advisor App and sign in to your account.
  2. Go to Settings.
  3. In the Account section, tap Request account deletion.
  4. Confirm the request. We send your request for review and email you a confirmation once it has been received.
  5. When the request is processed, your account is deactivated and sign-in is permanently disabled. We email you when this is complete. See What happens to your data below for what we remove and what we must retain.

If you can no longer sign in

Email ville.heikkinen@htgp.fi from the email address registered to your account, with the subject “Account deletion request”. We verify your identity and process the deletion on your behalf.

What happens to your data

Account deactivation

When your deletion request is processed, your account is deactivated and sign-in is permanently disabled. We email you when this is complete.

Data we retain

  • Your account and the records associated with it are retained for as long as we are required to keep them to meet legal, accounting, security, and audit obligations.
  • Audit logs — an append-only security and compliance record of administrative actions — are not removed when an account is closed.
  • Financial and transactional records that we are legally required to keep are retained for their statutory retention period.

Requesting erasure

To request erasure of your personal data, contact ville.heikkinen@htgp.fi. We erase personal data where we are not legally required to retain it.